In today’s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous opportunity to put the customer experience at the heart of what we do, and turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.
The Contact Centre Symposium will create an unrivalled opportunity for 110 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.
Attendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley, far from the distractions of the office, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning.
The conference programme, crafted by a highly influential advisory board of contact centre leaders, has been designed to inspire, and operating under Chatham House rules, the prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.
