Customer Contact Week 2020 Australia and New Zealand
The STAR Gold Coast 1 Casino Dr, Broadbeach, Queensland, AustraliaFor years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management.... READ MORE