For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management…. READ MORE
Relate Live Sydney
Relate Live Sydney is an event about building a community of leaders in customer service and experiences. Focusing on the various roles within customer experiences (CX), everything from strategy to execution, Relate Live will cover all angles of what it takes to design, create and implement a great customer service experience and build important customer… READ MORE
Customer Experience Tech Fest
Customer Experience Tech Fest is a conference designed to help discover how to get your customers experience strategy right, utilize commercial value of your customers data and help engage with your customers across all channels, placing your customers as the heart of your business. Find out how some of the worlds leading brands are using… READ MORE
ADMA Engage 2014 – Sydney
ADMA Engage 2014 is a unique event that delivers a case-study based program showcasing work from leading brands mastering customer experience. They will equip delegates with insights that will enhance their relationship with your customers. The program will consist of four streams that look at how marketers have utilised Technology, Data, Content and Creativity to… READ MORE
