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DTSTART;VALUE=DATE:20260512
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UID:27305-1778544000-1778716799@marketing.com.au
SUMMARY:Contact Centre Symposium 2026
DESCRIPTION:In today’s ever-changing environment\, customer needs and expectations are dynamic. In order to remain competitive\, we need to be supporting our customers in new ways\, and creating a frictionless\, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous opportunity to put the customer experience at the heart of what we do\, and turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer. \nThe Contact Centre Symposium will create an unrivalled opportunity for 110 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre. \nAttendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley\, far from the distractions of the office\, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning. \nThe conference programme\, crafted by a highly influential advisory board of contact centre leaders\, has been designed to inspire\, and operating under Chatham House rules\, the prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.
URL:https://marketing.com.au/event/contact-centre-symposium-2026/
LOCATION:Rydges Resort Hunter Valley\, NSW
CATEGORIES:All Event Locations,All Event Topics,All Event Types,Conference,Sydney
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DTEND;VALUE=DATE:20260515
DTSTAMP:20260406T145806
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UID:27046-1778544000-1778803199@marketing.com.au
SUMMARY:Annual Public Sector Comms Week 2026
DESCRIPTION:The most established public communications event for the Australian public service returns in 2025 with an expanded program\, featuring three conferences under one roof. \nThe Public Sector Comms Week 2026 is the premier event for Australian public service professionals specialising in internal communications\, external communications\, public affairs\, digital media\, and social media. Designed to foster knowledge sharing\, innovation\, and collaboration\, the program explores strategies to strengthen internal alignment\, adapt to shifting public landscapes\, and leverage digital tools and AI for impactful messaging. It also focuses on implementing evidence-based approaches and equipping teams with the skills to navigate modern challenges and drive innovation. The event ensures transparency\, accessibility\, and trust between the government and citizens.
URL:https://marketing.com.au/event/annual-public-sector-comms-week-2026/
LOCATION:Canberra Rex Hotel\, 150 Northbourne Avenue\, Canberra City\, ACT\, 2601\, Australia
CATEGORIES:All Event Locations,All Event Topics,All Event Types,Communications,Conference,Copywriting
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DTSTART;TZID=Australia/Melbourne:20260512T080000
DTEND;TZID=Australia/Melbourne:20260616T170000
DTSTAMP:20260406T145806
CREATED:20260403T060047Z
LAST-MODIFIED:20260403T065232Z
UID:27403-1778572800-1781629200@marketing.com.au
SUMMARY:Digital Analytics for Marketers
DESCRIPTION:Want to feel confident with data and analytics? Learn how to decode your marketing data with this accessible\, expert-led course.  \n\nReady to make data your superpower? \nThis course breaks down the complex world of digital analytics into straightforward strategies you can use to boost performance. \nFrom metrics and media attribution to Google Analytics\, you’ll explore the key tools and frameworks that help marketers measure their impact. And learn how to turn raw numbers into clear\, actionable insights. \nWith data informing your strategy\, you’re not just guessing – you’re growing. \n\n\n\nWhat you’ll learn \n\n\nYou’ll learn how to measure\, analyse and optimise your digital performance\, building practical skills you can apply right away. By the end of this course\, you’ll be able to: \n\nIdentify the metrics that matter and align them with your business goals\nUse Google Analytics and other tools to spot patterns in audience behaviour\nUncover key insights hiding in your content\, campaigns and customer journeys\nTrack and attribute conversions accurately across multiple channels\nOptimise targeting to reduce media waste and improve ROI\nTurn complex data sets into smart\, actionable marketing decisions
URL:https://marketing.com.au/event/digital-analytics-for-marketers/
LOCATION:Online
CATEGORIES:All Event Locations,All Event Topics,All Event Types,Data,Online
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